• This website is operated by Graafpack B.V., The Netherlands (KVK: 96514469).
• We act as an intermediary for booking fast track access at Manchester Airport.

We collect the following personal data when you use our site:

• Full name (as in passport)
• Email address
• Phone number
• Postal code & country
• Booking and payment details
• Website usage data (via analytics tools)

We do not store full payment info.

We use your data to:

• Process and confirm bookings
• Send emails about your order
• Provide support
• Improve our website and user experience
• Comply with tax and legal obligations
• Run marketing campaigns

We use the following tools to understand user behavior and improve our site:

• Google Analytics: to track site usage and performance
• Google Ads: to show relevant ads and track ad conversions
• Hotjar: to analyze how users interact with our pages (clicks, scrolls, etc.)

These tools may collect anonymized data such as:

• Device type, browser, IP address (anonymized), pages visited, and actions taken
• We do not use this data to personally identify you

You can opt out of these tools:

• Google Analytics Opt-Out
• Hotjar tracking opt-out via https://www.hotjar.com/policies/do-not-track/

We share your data only when needed, with:

• Airport ticket providers
• Payment processors (e.g. PayPal)
• Hosting and email providers
• Marketing & analytics platforms (Google, Hotjar)
• Legal authorities (if required)

We never sell your personal data.

Under GDPR, you may:

• Access, correct or delete your data
• Object or restrict processing
• Receive a copy of your data

Email us at info@fly-manchester.co.uk to submit a request.

• We secure your data with encryption and limited access.
• Data is kept only as long as necessary (e.g. 7 years for tax records).

We use essential cookies for functionality, and analytical/marketing cookies (Google & Hotjar) to improve our service. You can manage cookies via your browser settings or cookie banner.

We may update this policy. The most recent version is always available on our website.